In Pursuit of Promises: The Spirit and Skills of Negotiations – Results on which we can all rely

Collaborative Planning and Cooperative Problem Solving

Have you ever thought… “How do I get people to understand and accept that agreements resulting from informal and formal negotiations are nothing less than promises to be kept?”

This course is for you.

Course Information


Advocate negotiations, collaborative planning, and cooperative problem solving


  • Builds negotiation and conflict resolution/prevention skills
  • Leadership development
  • Improved cross-group communication
  • Better business partner relationships, both internally and externally
  • A corporate culture of cooperation
  • Increased creativity, productivity, profits, and workplace harmony
  • Gives participants a practical framework for preventing, managing, and resolving conflict equitably, efficiently, and effectively

Recommended audience

Individuals responsible for people, projects, products, proposals, and systems.

Appropriate for all team members?

Yes. Although this course is indisputably effective when classes are comprised of entire teams, that is not a required precondition.

Recommended duration

2 or 3 days, plus possible pre- and post-course consultations.

Recommended industries

Governmental, public, private, and select aspects of the non-profit sectors.

Learning objectives:

A course for department, division, team leaders, and teams which emphasizes attitude, skill competency, style, closure, follow through, and mutual accountability.

Note: The following content shall (i) be topically specific to interpersonal relations, intra departmental relations, inter departmental relations, product development, and customer relations and (ii) pertinent to an organization’s corporate culture.

The content of TLI’s customized trainings can include:

  • The necessary distinctions between interests, issues, and proposals
  • The intra- and inter-complexities of collaborative planning and cooperative problem solving in the corporate community which are necessary for problem assessment and preparation for effective address
  • The identification and responsible use of various forms of power
  • The coupling of principle negotiations with positional negotiations.
  • The components of proposal development in efficient collaborative planning and cooperative problem solving
  • Necessary communication techniques in a practical context - active listening, congruent message sending, asking correct questions correctly, mirroring, silence, etc. as well as appropriate process templates which are effective in stimulating openness, encouragement, and creativity
  • The basic ingredients for durable understandings and settlement agreements, e.g., high levels of procedural, substantive, and psychological satisfaction - thus reducing the opportunity for conflict aftermath and “resolution remorse”
  • The use of several forms of collaborative planning and cooperative problem solving systems such as fractionation, force field analysis, gap analysis, root cause analysis, conceptual agreement development, distributive and integrative approaches , reality testing, the proper use of concession making, the development of quid pro quos, anchoring, the “gradual reduction in tension grid,” etc.
  • Ways to improve the receptivity of ideas/proposals for address of differences, problems, and challenges, i.e., “How to get the best ideas accepted,” by fully understanding the causes for and the cures of resistance
  • Ways to develop creative and viable options
  • Ways to achieve closure, and to use proper memorandum of understanding or settlement agreement language
  • Employing the ethics of techniques needed for the equitable, efficient, and effective prevention, management, and resolution of informal and formal disputes, and how to avoid conflict aftermath