Managers as Negotiators, Mediators, and Things Like That

The Daily Functions of Effective Management

Have you ever thought… “How can I prevent and resolve conflicts involving the people who report to me — fairly, quickly, and durably?

This course is for you.

Course Information


Daily functions of practical and effective management for the resolution and prevention of work-related conflicts.


  • Provides practical strategies for collaboration, cooperation, and conflict resolution/prevention
  • Supplements the daily use of informal negotiation and mediation skills
  • Builds and activates confidence
  • Enhances leadership development

Recommended audience

Individuals identified by authorities who may be appropriate candidates for a higher “leadership track.”

Appropriate for all team members?

Yes. This course is most effective when classes are comprised of individuals who are at a similar level of management.

Recommended duration

2 days, plus 1 follow-up day within three months

Recommended industries

Banking, Construction, Hospitals, Import/Export, Insurance, Internet, Manufacturing, Software, Telecom, Transportation, Utilities, Secondary Education, Law Enforcement, and others in the private, public, and non-profit sectors.

Learning objectives:

Upon the completion of this two day course—or the third day option—all participants will have achieved a practical awareness and skill set to address problem situations whether they be individual or intra/intergroup situations. The third day option is treated as an in-service day to discuss progress or problems, and is scheduled within three to four months following the initial training.

Specifically, participants will be able to:

  • Develop and use a practical framework for objectively analyzing perceived, pending and actual conflict situations
  • Prevent, manage and resolve conflict
  • Confidently, competently and willingly stay engaged instead of avoiding conflict, “brushing it under the carpet,” or putting out fires
  • Use the principles and skills of collaboration and cooperation without sacrificing authority, civility, ethics, creativity, and productivity
  • Develop productive management relationships even when there has been a lack of trust between managers, team members, or cross group members
  • Develop their own roadmaps for dealing with a variety of situations