Managers as Negotiators, Mediators, and Things Like That
The Daily Functions of Effective Management
Have you ever thought… “How can I prevent and resolve conflicts involving the people who report to me — fairly, quickly, and durably?
This course is for you.
Daily functions of practical and effective management for the resolution and prevention of work-related conflicts.
- Provides practical strategies for collaboration, cooperation, and conflict resolution/prevention
- Supplements the daily use of informal negotiation and mediation skills
- Builds and activates confidence
- Enhances leadership development
Individuals identified by authorities who may be appropriate candidates for a higher “leadership track.”
Appropriate for all team members?
Yes. This course is most effective when classes are comprised of individuals who are at a similar level of management.
2 days, plus 1 follow-up day within three months
Banking, Construction, Hospitals, Import/Export, Insurance, Internet, Manufacturing, Software, Telecom, Transportation, Utilities, Secondary Education, Law Enforcement, and others in the private, public, and non-profit sectors.
Upon the completion of this two day course—or the third day option—all participants will have achieved a practical awareness and skill set to address problem situations whether they be individual or intra/intergroup situations. The third day option is treated as an in-service day to discuss progress or problems, and is scheduled within three to four months following the initial training.
Specifically, participants will be able to:
- Develop and use a practical framework for objectively analyzing perceived, pending and actual conflict situations
- Prevent, manage and resolve conflict
- Confidently, competently and willingly stay engaged instead of avoiding conflict, “brushing it under the carpet,” or putting out fires
- Use the principles and skills of collaboration and cooperation without sacrificing authority, civility, ethics, creativity, and productivity
- Develop productive management relationships even when there has been a lack of trust between managers, team members, or cross group members
- Develop their own roadmaps for dealing with a variety of situations